Deloitte’s collaboration with various public sector organizations in Ireland represents a significant leap forward in the realm of digital transformation, particularly through the adoption of Robotic Process Automation (RPA). Over the past three years, Deloitte has partnered with entities such as the Department of Public Expenditure & Reform and the Office of Government Procurement to leverage RPA’s potential. The results have been remarkable, with Deloitte helping to reduce administrative burdens by over 95,000 working days, demonstrating tangible efficiencies and cost savings.

Under the framework established with public sector bodies, Deloitte’s Robotic & Intelligent Automation Team collaborates across various domains, from healthcare to local government, to reimagine service delivery using RPA software. The implementation of RPA has led to improved employee and citizen experiences, enhanced data quality and accuracy, better management of workload spikes, and increased capacity and flexibility among public sector teams. Standardized processes facilitated by RPA ensure reliability, auditability, and consistency in outcomes, thereby enhancing public trust and satisfaction.

A crucial aspect of Deloitte’s approach is the empowerment of public service staff to become proficient in RPA usage. Through extensive training, upskilling, and knowledge transfer initiatives, Deloitte aims to build capability and expertise within the Irish public sector, making the path to RPA adoption becomes more accessible and sustainable.

By leveraging RPA as a key enabler of digital transformation, Deloitte and its partners are driving tangible value for both the Irish public sector and its citizens, paving the way for continued innovation and efficiency gains in the digital era.