Technology
Top 10 rules for RPA success
By Kriti Kumar | Feb 13, 2024
Introduction
Are you ready to break free from the shackles of mundane tasks that stifle your team’s productivity and hinder your business’s growth?
Welcome to the era of Robotic Process Automation (RPA), a revolutionary force reshaping the way organizations operate. It’s a world where robots seamlessly handle repetitive tasks, allowing your human workforce to focus on creativity and strategy.
In this extensive guide, we’ll delve into the top 10 rules for RPA success, providing a roadmap to harness the full potential of automation.
Incorporate RPA into your company’s automation fabric
It’s not just about automating individual tasks; it’s about transforming your entire digital landscape. Imagine weaving the power of RPA into the very fabric of your business operations. To achieve true RPA success, companies must embrace the concept of an “automation fabric,” a holistic system integrating various automation technologies, process architectures, organizational behaviors, and partner co-innovation models.
This integration supports human-centered automation and lays the foundation for an autonomous enterprise. As leading RPA products evolve, they emphasize a more integrated portfolio of building blocks, including process mining, task mining, conversational intelligence, and data automation features.
Tip: Build a robust automation fabric that seamlessly integrates multiple automation technologies, fostering a digital transformation that goes beyond mere cost reduction.
Focus on building a sustainable value model for RPA:
Automation isn’t just about cutting costs; it’s about creating sustainable value. While enumerating the benefits of automating simpler processes is straightforward, as process complexity increases, calculating Return on Investment (ROI) becomes more challenging. A pragmatic business case avoids overstating potential value while considering the numerous factors and dependencies involved.
Companies must prioritize building a sustainable value model for RPA, ensuring that the value created drives consumption, ideation, and ultimately leads to greater automation.
Tip: Prioritize ideation based on sustainable value, fostering continuous improvement and evolution in your automation journey.
Treat RPA as an enterprise platform:
Your bots deserve VIP treatment. RPA should be held to the same standards and guidelines as other enterprise technology platforms and software. This includes a focus on user experience, design and build standards, architecture emphasizing reusability, and advocacy for data privacy, security, and resilience.
By treating bots as digital workers with lifecycles, identities, and limitations on data access, businesses ensure a secure and well-managed RPA environment.
Tip: Uphold the same standards for RPA as you would for any enterprise technology platform to ensure a robust and secure automation ecosystem.
Secure your bots with zero trust principles:
In a world rife with digital threats, your bots need vigilant protection. Adopt the Zero Trust Model – a security framework built on the principles of “Never trust; always verify” and the “assume breach” philosophy. Treat bots as digital workers with lifecycles, identities, and limitations on accessing company data and functions.
This approach, originating from Forrester over a decade ago, proves robust and ensures the security of both human and nonhuman (RPA) bots.
Tip: Implement rigorous security measures to safeguard your digital workforce, embracing the principles of the Zero Trust Model.
Prioritize your processes:
Embarking on an RPA program requires strategic prioritization of processes. Successful RPA programs often build pipelines of candidate processes, with an intake, assessment, and prioritization system for the next 12 to 18 months. This is typically led by a center of excellence or a strike team, utilizing tools such as process mining and digital worker analytics.
Companies with effective RPA programs have structured ways to drive intake, business value assessment, and prioritization, providing a clear roadmap for automation.
Tip: Leverage tools like process mining for effective intake, assessment, and prioritization, ensuring a strategic and successful RPA program.
Lay early foundations for effective automation management and governance:
Governance and change management are often overlooked but crucial components of a successful RPA program. Some companies, especially those adopting citizen development, procrastinate on governance, creating problems in the long term.
A well-functioning governance mechanism can contribute up to 10% of the value of the automation program, ensuring that structures and capacity are in place for effective management.
Tip: Lay a solid foundation for effective change management and governance early on to maximize the value derived from your automation program.
Accelerate AI integration with RPA for maximum impact
Swiftly incorporating AI into your automation strategy allows businesses to capitalize on advanced capabilities, such as machine learning and intelligent automation, propelling them ahead in the digital era.
By expediting the integration of AI with RPA, organizations position themselves to quickly adapt, stay ahead of the curve, and maximize the combined potential of these cutting-edge technologies.
Tip: Plan for AI integration with a clear roadmap and realistic expectations, avoiding the pitfalls of rushing into advanced technologies.
Take an innovation view of intelligent automation:
As confidence in RPA grows, let it fuel innovation within your organization. While early-stage RPA initiatives may prioritize customer experience, internal capacity building, and achieving automation outcomes, as programs scale, they can play a critical role in fostering innovation.
Adopting a business services view of innovation and supporting citizen development can lead to in-house automation skills and a dynamic, forward-thinking culture.
Tip: Scale RPA initiatives strategically to drive innovation, supporting internal growth and cultivating an innovative organizational culture.
Design for humans:
People are at the core of automation success. It’s crucial to prioritize the employee experience, the human-in-the-loop elements, and the change management necessary for long-term automation viability.
Machine learning requires humans to be an integral part of the process. Thoughtful design of scenarios where bots and humans interact ensures a human-centric approach, enhancing overall success.
Tip: Prioritize the human experience and consider human-centric aspects of machine learning, ensuring a harmonious integration of automation and human capabilities.
Cultivate an automation-first culture:
Embrace the future with an automation-first culture. While the fear of job displacement lingers, the focus should be on positive changes that automation brings to the workforce.
Reskilling, revisiting overall workforce strategy, and helping employees cope with these changes are vital. An automation-first culture focuses on improving efficiency and innovation rather than reducing the workforce.
Tip: Foster an automation-first culture by emphasizing positive changes and actively addressing workforce concerns, ensuring a smooth transition towards an automated future.
Unlocking potential with RPA developers:
Empowering your business with the transformative force of RPA requires skilled developers who can implement these rules seamlessly. A seasoned RPA developer plays a pivotal role in incorporating RPA into your automation fabric, ensuring sustainable value creation, treating RPA as an enterprise platform, securing bots with zero trust principles, prioritizing processes strategically, and laying early foundations for effective governance.Why Choose Fill You In:
At Fill You In, we specialize in providing top-tier RPA developers with unparalleled expertise in navigating the intricacies of automation. Our developers are adept at crafting a robust automation fabric, prioritizing sustainable value, upholding enterprise standards, implementing stringent security measures, and strategically prioritizing processes. With a commitment to unlocking IT potential, Fill You In ensures the seamless integration of talent, creating sustainable and long-lasting automation solutions. Choose Fill You In as your strategic partner to redefine efficiency and innovation in the digital age, unlocking the true potential of your business.Fill You In
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